By using our platform, you agree to comply with and be bound by the following terms and conditions.
Effective Date: 20th January 2025
Welcome to SurestPay! Your privacy is important to us, and we are committed to protecting the personal information you share when you join our waitlist or participate in our promotional activities, including the ₦5 Million Giveaway.
This Privacy Policy explains how we collect, use, store, and protect your information when you
sign up for our waitlist,
interact with our WhatsApp community,
or participate in our promotional campaigns.
By registering with SurestPay, you consent to the practices described in this policy.
We may collect the following types of personal data:
Personal Details: Full name, email address, phone number, and date of birth.
Verification Information: National Identification Number (NIN), Bank Verification Number (BVN), ID documentation, and a profile photo (where applicable).
Engagement Data: Feedback, comments, testimonials, and other interactions from WhatsApp, social media, or surveys.
Technical Information: Device type, browser information, IP address, and interaction logs, Cookies and tracking pixels may be used to analyse user behaviour and improve campaign effectiveness.
Community Interactions: Content shared within our WhatsApp community may be monitored or used for support, quality improvement, or marketing (unless you opt-out)
Age Restrictions: SurestPay is not intended for individuals under 18. We do not knowingly collect data from minors.
We may record phone calls and take screenshots of WhatsApp or other platform conversations for quality assurance, training, and dispute resolution
These recordings are stored securely and only accessible to authorized personnel.
We use your data to:
Send Updates & Promotional Messages: With your consent, we use your contact information to send emails, SMS, and WhatsApp messages about SurestPay updates, offers, and giveaways.
Verify Participants in Giveaways: To ensure fairness, we verify participant eligibility using the data you’ve submitted.
Enhance Product & User Experience:Engagement and technical data help us improve our services and personalise user interactions.
Feature Testimonials:We may publish feedback or testimonials (with credit) on our website, social media, or marketing materials. You may opt-out at any time by emailing support@surestpay.com.
Monitor Communication for Quality:We may review recorded calls and chat screenshots to ensure service quality, resolve complaints, and train our support team.
We rely on the following legal bases to process your data:
Consent: For promotional communications, marketing activities, and data sharing with partners.
Legitimate Interest: To improve services, monitor performance, and operate giveaways
Legal Obligation: Where we must comply with laws or respond to authorities
Winners are selected at random and notified via official SurestPay channels.
All participants may be required to verify their identity.
Fraudulent activity will lead to disqualification.
Giveaway terms are subject to change at SurestPay’s discretion
We do not sell or rent your data. We may share your information with:
Regulatory Authorities: If required by law.
Service Providers: Vendors who help us operate and secure the platform
Marketing Partners:Only with your explicit consent for relevant promotions
Your data may be stored or processed on servers located outside Nigeria. When this occurs, we ensure the destination provides adequate data protection or is governed by strict data processing agreements.
We implement strong safeguards to protect your data:
Encryption:Sensitive data is encrypted in transit and at rest
Access Control: Only authorised personnel can access your personal data
Retention Policy: Data is retained only for as long as needed for legitimate business or legal purposes
Confidentiality of Recorded Data:Voice recordings and chat screenshots are handled with the same level of security as other sensitive data. Access is strictly controlled, and content is not used for any purpose outside of internal review and support.
Access or Update Your Data: Contact us to correct, complete, or update your information.
Request Deletion: Request that we delete your data unless legally required to retain it.
Withdraw Consent / Opt-Out of Marketing: You can unsubscribe from our promotional emails or messages at any time using the links provided or by replying STOP on WhatsApp.
Request Information About Data Use: Ask us how your data is used or shared. For any request, reach us at support@surestpay.com
We may update this Privacy Policy from time to time. When we do, we’ll notify you by email or via our website. Continued use of our services after an update constitutes your acceptance of the revised policy.
For questions or privacy-related concerns, contact:
support@surestpay.com
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